Common Questions
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Where can i see the jewelry?
The studio is located in Ramat Gan
To schedule a visit, please contact us at: +972-50-432-5716
Are payments secure?
Payment is processed via Shopify and PayPlus – trusted and highly secure platforms, compliant with the PCI DSS standard.
Your credit card details are encrypted and are not stored on our website.
Where can i use my gift card?
After completing your purchase, please make sure you receive an email with the gift card code.
Only after receiving the code, enter it in the “Discount code” field at checkout.
Shipping
From the moment the order is placed, we guarantee delivery of the jewelry within 14–30 business days.
Free shipping on orders over ₪1,000.
For international shipping, additional charges may apply. Please contact us for more details.
How i can contact the store?
We are available for any questions:
📧 Email: customer.service@lihidaniel.com
📞 Phone: +972-50-432-5716
💬 WhatsApp: Send us a message
How do i know if my order was confirmed
From the moment the order is placed, please ensure you receive a purchase confirmation email, including the order number and receipt.
If the confirmation is not received within a few minutes, we recommend checking your spam folder or contacting us for clarification.
What is the return policy?
You may exchange a piece of jewelry within 30 days from the date of receipt, as long as it is in its original condition and packaging.
Exchanges are recommended to be coordinated in advance at the studio.
Refunds can be requested within 10 days from the date of receiving the jewelry, with a cancellation fee of up to 5% of the transaction amount or 100 NIS – whichever is lower.
Returns or exchanges can be processed via one of the following options:
For returns from other countries, a different policy applies. Please contact us for further details regarding international returns.
How do i know which ring size fits me best?
The most accurate option is to visit the studio and get measured precisely using a ring sizer.
If visiting the studio is not possible, please contact us via WhatsApp at +972-50-432-5716.
Where is the studio located?
Our jewelry is made of 14K and 18K gold.
To maintain the finish, it is recommended to avoid exposure to reactive substances such as seawater, chlorine, bleach, and strong cleaning agents.
You can visit the studio for a professional polish and finish renewal.
Additionally, it is important not to store jewelry in closed and humid places – it is recommended to keep them in a dry and well-ventilated area.
What do i get in my package?
We offer a full five-year warranty, which includes cleaning and polishing of the jewelry at no cost.
The warranty is valid under normal usage conditions and does not apply if the jewelry has been altered or treated by anyone other than our studio.
In cases of repairable damage, we will be happy to perform the repair free of charge.
The warranty does not cover loss.
